At Zardamart, customer satisfaction is our priority. We aim to deliver fresh and quality products. If you receive a damaged, defective, wrong, or missing item, we are here to help.

Return Eligibility

You may request a return or replacement if:

• Product is damaged during delivery
• Wrong item was delivered
• Product is expired or defective
• Item is missing from your order
• Package was tampered with before delivery

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return, such as:

• Opened food products
• Used personal care items
• Perishable goods after delivery acceptance
• Products damaged after use or mishandling by customer

Return Request Time

Any return or refund request must be made within 24 hours of delivery with proper proof such as photos or videos.

Refund Process

Once your request is verified and approved:

• Refund will be processed to original payment method, or
• Store credit / wallet refund may be provided

Refund timelines may vary depending on payment provider.

Replacement Policy

If eligible, we may offer:

• Replacement of the same product
• Correct missing item dispatch
• Partial refund for damaged items

Cancellation Policy

Orders may be cancelled before dispatch. Once the order is shipped or out for delivery, cancellation may not be possible.

Important Notes

• Fresh fruits and vegetables may have slight natural variations in size, shape, or color.
• Refund decisions are subject to product verification.
• Repeated misuse of refund policy may lead to account restrictions.

Contact Us

For return or refund support, contact us:

Zardamart
Email: support@zardamart.com
Phone: +91-XXXXXXXXXX

Final Note

We always strive to provide the best shopping experience and fair resolution for every genuine concern.

Zardamart – Fresh Groceries with Trusted Service.